Comments on: Bad Customer Service http://www.yeepei.com/2006/02/16/bad-customer-service/ Scribblings of a girl as she makes her journey in life. Thu, 17 May 2012 21:46:32 +0000 http://wordpress.org/?v=2.2.1 By: Benet http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3985 Benet Thu, 23 Feb 2006 14:52:34 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3985 Welcome to the service of Terrorkom! It's just their SOP to ask about the DSL light and also for you to restart your modem and PC a million time! hahaha... Welcome to the service of Terrorkom! It’s just their SOP to ask about the DSL light and also for you to restart your modem and PC a million time!

hahaha…

]]> By: jac http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3958 jac Sun, 19 Feb 2006 22:19:45 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3958 poor girl, thank goodness i don hv to go thru tat. thanks for doin al d hard works. so how izit now? hope u'l b fine. d customer service in m'sia need to be improved thou.. b patient w them.. :) poor girl, thank goodness i don hv to go thru tat. thanks for doin al d hard works. so how izit now? hope u’l b fine. d customer service in m’sia need to be improved thou.. b patient w them.. :)

]]> By: Rajinder http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3953 Rajinder Sat, 18 Feb 2006 12:10:34 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3953 Oh yeah, I also blasted the tech staff a couple of times for asking me about my blinking DSL lights again and again, since I tell them at the very beginning it's blinking. Am quite fed up with them. Now I deal only with the supervisor. :) Oh yeah, I also blasted the tech staff a couple of times for asking me about my blinking DSL lights again and again, since I tell them at the very beginning it’s blinking. Am quite fed up with them. Now I deal only with the supervisor. :)

]]> By: Rajinder http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3952 Rajinder Sat, 18 Feb 2006 12:08:43 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3952 For the blinking lights problem, do what I did: call them up 2-3 times a day, then after a week demand (note: DEMAND) to speak to the supervisor. Things actually got done then. They sent a technician to my house 3 times, all who apparently knew what they were doing (suprisingly). But before I left, they still hadn't figured out what the problem was, coz apparently, while the modem can find the network, it can't connect to it.... in the day. At night it works fine. Btw, did you know that the aforementioned company's Customer Support Line is 24 hours, but the Tech Dept only works from 8am to 5pm? They only have a few staff on hand for "big emergencies only" and they couldn't be exact on what constituted a "big emergency". Dumb fools. For the blinking lights problem, do what I did: call them up 2-3 times a day, then after a week demand (note: DEMAND) to speak to the supervisor. Things actually got done then. They sent a technician to my house 3 times, all who apparently knew what they were doing (suprisingly). But before I left, they still hadn’t figured out what the problem was, coz apparently, while the modem can find the network, it can’t connect to it…. in the day. At night it works fine.

Btw, did you know that the aforementioned company’s Customer Support Line is 24 hours, but the Tech Dept only works from 8am to 5pm? They only have a few staff on hand for “big emergencies only” and they couldn’t be exact on what constituted a “big emergency”. Dumb fools.

]]> By: Yee Pei http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3951 Yee Pei Sat, 18 Feb 2006 01:56:11 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3951 Shan: I'm sure there are companies that provide good customer service, just that these 2 that I came across on the same day... are both horrible. Peter: It effectively spoilt my day lor... Xiao_zhai: I think Maxis or Digi has that as well... I can't remember which. dobbs: I told her "I have a problem with my broadband connection, it says that my password/username is invalid. I've tried restarting my computer and my modem, my dsl signal is stable and not blinking. I'm not using a modem. In fact, I signed in earlier and it was alright." Maybe she didn't understand what I was saying or she had a checklist to go through... Shan: I’m sure there are companies that provide good customer service, just that these 2 that I came across on the same day… are both horrible.

Peter: It effectively spoilt my day lor…

Xiao_zhai: I think Maxis or Digi has that as well… I can’t remember which.

dobbs: I told her “I have a problem with my broadband connection, it says that my password/username is invalid. I’ve tried restarting my computer and my modem, my dsl signal is stable and not blinking. I’m not using a modem. In fact, I signed in earlier and it was alright.” Maybe she didn’t understand what I was saying or she had a checklist to go through…

]]> By: dobbs http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3950 dobbs Fri, 17 Feb 2006 04:32:42 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3950 When dealing with the incompetent customer service you need to forestall them by saying the lights aren't blinking, the modem has been reset but it still cannot connect... Then again I remember once when the stupid dsl light was blinking for two or three days! Hope they sort it out soon. When dealing with the incompetent customer service you need to forestall them by saying the lights aren’t blinking, the modem has been reset but it still cannot connect… Then again I remember once when the stupid dsl light was blinking for two or three days! Hope they sort it out soon.

]]> By: Yee Pei http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3947 Yee Pei Thu, 16 Feb 2006 13:53:56 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3947 no, not e-building no, not e-building

]]> By: jackal http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3946 jackal Thu, 16 Feb 2006 13:17:11 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3946 haha, is the broadband company that u r using named E-building? i was suffered from the bad services, and yet to receive my deposit back after 1 year termination. haha, is the broadband company that u r using named E-building? i was suffered from the bad services, and yet to receive my deposit back after 1 year termination.

]]> By: Xiao_zhai http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3945 Xiao_zhai Thu, 16 Feb 2006 09:10:23 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3945 In Melbourne, all the phone calls will have the phrase "This phone call will be recorded for training or reference purposes. If you do not want this conversation to be recorded,please tell the operator assigned to you." It is not surprising that the customer service is good here. In Melbourne, all the phone calls will have the phrase “This phone call will be recorded for training or reference purposes. If you do not want this conversation to be recorded,please tell the operator assigned to you.”

It is not surprising that the customer service is good here.

]]> By: Peter http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3942 Peter Thu, 16 Feb 2006 05:02:35 +0000 http://www.yeepei.com/2006/02/16/bad-customer-service/#comment-3942 Yes, I feel your pain. Yes, I feel your pain.

]]>